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Customer Experience Agent

At misterb&b, teamwork and fun are at the heart of our daily work. We are a young start up allowing any traveller from all over the world to find a place to stay and be welcomed without being judged by one of our gay-friendly hosts.
We have offices in Paris-France, Lima-Peru and San Francisco-USA. 

To succeed in this mission, we need to provide a uniquely tailored experience for our users.  We are looking for a Customer Experience Agent based in Paris to help our customers.

 

Position Roles:
- You will work from Monday to Friday to be able to attend our customers from all over the world
- Your monthly goals will be to remind our hosts and travelers about their booking requests
- You will be in charge of providing our users with an incredible customer service and to help more and more of our clients feel more than satisfied with the misterb&b experience. You will have many opportunities to improve skills
- Manager all kinds of situations: calm worried travelers and turn them into our best ambassadors
- Reply quickly to a high volume of messages and questions from our users
- Help users with the process payment from all over the world
- Offer a high quality service to our clientele through our e-mail support platform
- Localize our users by giving them the best service possible so that they fall in love with misterb&b and use us regularly
- Help verify documentations for hosts and travelers on last minute booking or as requested by our accounting department

 

About you
- Native French speaker, English bilingual and very comfortable on the telephone, you are not afraid to take the phone to engage in sometimes complicated conversations with our users. French is a big plus!
- You just finished secondary school and you are looking for a first job experience
- You have great commercial skills, and are not afraid of spending a lot of time over the phone
- You are a problem solver and want to help our users as much as possible with the site, as well as to provide a quality follow up service (like the one you’ve always wanted when you call a hotline)
- You are organized and know how to balance multiple problems at once and to resolve them efficiently.
- You are familiar with the web and social media : tchat, Facebook, Twitter are today spaces of management of user questions and complaints

About misterb&b
misterb&b is the world’s largest short term rental marketplace dedicated to the Gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 25 highly involved staff members work for misterb&b across our 3 offices: Los Angeles, Paris, and Lima.

We help the global Gay community experience the world feeling welcome everywhere they are, providing ways to connect with others at home and around the world.  misterb&b is opening up more possibilities for travelers and more business for renters. We're a game-changing startup.

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